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Introduction to the Cookie Policy

Welcome to www.travelspot.com (the "Website"). This Travelspot Cookie Policy ("Cookie Policy") explains what are "cookies" and how we use them. You should carefully read this policy to understand what type of cookies we use, the information we collect using cookies, and how that information is used. One of the ultimate intentions of this Cookie Policy is to transparently inform you of our cookie policy and your rights regarding these actions. This Cookie Policy should be read in conjunction with our Privacy Policy.

For the purposes of this document, "We," "us," "the Travelspot" refers to our company Travelspot LLC, with headquarters at Zagrebačka 1, 31000 Osijek, Republic of Croatia, owner of the Website.

What are Cookies

Cookies are small pieces of data stored in text files that are stored on your computer or other devices by websites you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the Website and to remember you and your preferences. Cookies may be set by the Website that you are visiting or by third parties, such as those who serve content or provide advertising or analytics services on the Website.

Generally, cookies do not hold any information that allows us to identify you as an individual; instead, it allows us to identify a browser or an individuals' device.

How we use Cookies

We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users, and some allow the display of advertising from selected third-party networks. For the sake of your convenience, we listed every cookie we collect by type and explained its purpose.

From time to time, we will collect information about your computer, including your operating system and browser type you use for the purposes of, but not limited to, system administration (with the aim to display our application properly), statistical and auditing purposes (statistical - for improving user experience and auditing - to maintain security level high).

How long they last

Cookies may be either "session" or "persistent."

A session cookie expires (i.e., is deleted) when you close your browser.

A persistent cookie remains until it expires, or you delete the cookies via your browser settings. Expiration dates are set in the cookies themselves and may vary in length, depending on the purpose of the cookie.

Types of Cookies we use

Necessary cookies

These cookies are used for technical reasons and are necessary to enable the Website to operate efficiently so that you can navigate the Website with ease and use specific features. These include, i.e. cookies that help us debug any errors. If these cookies are blocked or disabled, some parts of the Website may not operate effectively.

These Cookies are essential in order to enable you to move around the Website and use its features, such as communicating through the chat form. Without these Cookies, the Products&Services you have asked for may not be provided.

Name

Provider

Information (Opt-out)

Expiration

cookie_control_consent

travelspot.com

Stores the user's cookie consent state for the current domain

1 Year

cookie_control_enabled_cookies

travelspot.com

Stores which cookies there is consent for

1 Year

Optional cookies

These cookies record your visit to our Website, the pages you have visited, and the links you have followed. We will use this information to make the Website and the advertising displayed on it (if any) more relevant to your interests. We may also share this information with third parties for this purpose in order to offer you the services/products you prefer. You can opt-out of these and continue to use the Website.

Statistics cookies

Name

Provider

Information (Opt-out)

Expiration

_ga

Google Analytics

This cookie is a Google Analytics persistent cookie that is used to distinguish unique users.

2 Years

_gid

Google Analytics

This cookie is installed by Google Analytics. The cookie is used to store information on how visitors use a Website and helps in creating an analytics report of how the Website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymous form.

1 Day

_ga_NCSXPXMQXP

Google

Used to persist session state.

2 years

_gac_gb_NCSXPXMQXP

Google

Contains campaign related information.

90 days

_clck

Microsoft

Persists the Clarity User ID, unique to that site, on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

1 Year

CLID

Microsoft

Identifies the first time Clarity saw this user on any site using Clarity.

1 Year

MR

Microsoft

Indicates whether or not to refresh MUID.

7 days

SM

Microsoft

Used in synchronizing the MUID across Microsoft domains.

Session

Marketing cookies

These Cookies use information about your browsing in order to make advertising more relevant to you and your needs. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of our digital advertising campaigns. They are placed by third-party advertising networks on our behalf and with our permission. You can opt-out of these and continue to use the Website.

Name

Provider

Information (Opt-out)

Expiration

_clsk

Microsoft

Connects multiple page views by a user into a single Clarity session recording.

1 day

ANONCHK

Microsoft

Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity does not use ANID and so this is always set to 0.

1 day

MUID

Microsoft

Set by Microsoft as a unique user ID. Enables user tracking by synchronizing the ID across many Microsoft domains.

1 year

_hjClosedSurveyInvites

Hotjar

Hotjar cookie that is set once a user interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown.

1 year

_hjDonePolls

Hotjar

Hotjar cookie that is set once a user completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in.

1 year

_hjMinimizedPolls

Hotjar

Hotjar cookie that is set once a user minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the user navigates through your site.

1 year

_hjShownFeedbackMessage

Hotjar

Hotjar cookie that is set when a user minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the user navigates to another page where it is set to show.

1 year

_hjSessionTooLarge

Hotjar

Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit.

Session

_hjid

Hotjar

Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

1 year

_hjRecordingLastActivity

Hotjar

This should be found in Session storage (as opposed to cookies). This gets updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records).

Session

_hjTLDTest

Hotjar

When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.

Session

_hjUserAttributesHash

Hotjar

User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.

Session

_hjCachedUserAttributes

Hotjar

This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.

Session

_hjLocalStorageTest

Hotjar

This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.

Under 100ms

_hjIncludedInPageviewSample

Hotjar

This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.

30 minutes

_hjIncludedInSessionSample

Hotjar

This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.

30 minutes

_hjAbsoluteSessionInProgress

Hotjar

This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.

30 Minutes

_hjFirstSeen

Hotjar

This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.

Session

_hjViewportId

Hotjar

This stores information about the user viewport such as size and dimensions.

Session

_hjRecordingEnabled

Hotjar

This is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session.

Session

Other technologies

In addition to cookies, we may use some other similar technologies as follows:

  • Web Beacons: small graphic images that may be included on our Website, applications or messaging or those of third parties to provide analytics information,

  • Local shared objects: these are sometimes called flash cookies and can be stored on your browser. They are used to maintain preferences and usage records.

Manage Cookies

You can delete cookies any time you want by using cookie-control, or by using the settings in your web browser.

You can also choose to disable cookies from your web browser, but this would mean that our Website and other websites that you access may not function properly.

For changing your browser's cookie settings, you can usually find these settings in the "options" or "preferences" menu of your browser.

The following links may be helpful, or you can use the "Help" option in your browser.

Cookie settings in Chrome

https://support.google.com/chrome/answer/95647?hl=en&ref_topic=14666

Cookie settings in Internet Explorer

https://support.microsoft.com/hr-hr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-10

Cookies settings in Firefox

https://support.mozilla.org/en-US/kb/cookies-information-Websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies

Cookie settings in Safari web and iOS

https://support.apple.com/hr-hr/HT201265

https://support.apple.com/hr-hr/guide/safari/sfri11471/mac

Cookies settings in Microsoft Edge

https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

Further information on deleting or controlling cookies and the impacts of such actions can be found at https://www.allaboutcookies.org.

Support

If you have any additional questions regarding topics not covered in this Cookie Policy, feel free to contact us at gdpr@travelspot.com, managed by the DPO.

You can also write us to the following address:

Barrage d.o.o.
Zagrebačka 1,
31000 Osijek,
ATT: DPO Luka Strišković
Republic of Croatia

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